Missed-call recovery for UK dental practices
Every missed call gets a second chance.
Dentelyx automatically follows up missed callers, captures what each patient needs and hands your team a ready-to-action enquiry — within seconds.
- Works with your existing number
- Setup handled for you
- Built for UK dental practices
Dentelyx · Live enquirySarah M.
Inbound · mobile
Enquiry captured
New patient- Enquiry
- Teeth whitening
- Preferred time
- Thursday, PM
The problem
A missed call shouldn't mean a missed patient.
A busy reception team can't answer every call. When the phone goes unanswered, a genuine enquiry — often a high-value treatment — can quietly disappear to another practice.
During the daily rush
Reception is with a patient at the desk while the phone rings unanswered.
At lunch and after hours
Calls arrive when nobody is free to pick up — and rarely come a second time.
On your busiest days
The days you most need new patients are the days calls are most likely to slip.
How it works
From missed call to booked patient — automatically
Dentelyx runs quietly in the background. No new phone system, no extra work for your reception team.
- 01
Missed call
A patient calls during a busy period, at lunch or after hours.
- 02
Instant follow-up
Dentelyx texts the caller back within seconds — automatically.
- 03
Patient responds
They reply and tell you what they need, in their own words.
- 04
Intent captured
Dentelyx structures the enquiry, treatment interest and preferred time.
- 05
Your team acts
A ready-to-action enquiry lands in your dashboard to book.
- 06
Opportunity recovered
Revenue that could have walked stays with your practice.
The product
One clear view of every patient you'd otherwise lose
Every recovered enquiry lands in a clean dashboard — with the full conversation, the patient's intent and an estimate of what the opportunity is worth.
Dentelyx · Partner DashboardMissed-Call Recovery
Automated recovery pipeline
Recent opportunities
- SM£3,500Booked
Sarah Mitchell
Invisalign enquiry
- JO£2,800Awaiting
James Okafor
Implant consultation
- PS£320Contacted
Priya Sharma
Emergency appointment
- EL£95New
Emma Lawson
Hygiene enquiry
Opportunity
Sarah Mitchell
- Missed call14:32
- Follow-up SMS sent14:32
- Patient replied14:35
- Enquiry qualified14:37
- Appointment booked14:41
Estimated opportunity value
£3,500
Representative product interface shown with illustrative demo data.
The difference
The same missed call, two very different outcomes
Without Dentelyx
- Call comes in — nobody free to answer
- No follow-up; the caller moves on
- Patient rings a competitor instead
- No record the enquiry ever happened
- Potential treatment revenue, gone
With Dentelyx
Recovered- Call comes in — missed during the rush
- Dentelyx follows up by SMS in seconds
- Patient replies and shares what they need
- Enquiry captured with intent and timing
- Opportunity tracked and ready to book
Revenue calculator
What could missed calls be costing you?
Adjust the figures for your practice to estimate the value sitting in unanswered calls. These are illustrative estimates, not a guarantee.
8 calls/week × 30% × £300
Potential missed opportunity
per month
Estimates for illustration only. Actual results vary between practices.
Features
Everything you need to recover missed patients
A focused set of tools built around one job: turning a missed call into a booked patient.
Instant missed-call follow-up
The moment a call is missed, Dentelyx texts the caller back automatically — before they try somewhere else.
Patient enquiry capture
Captures who the patient is, the treatment they are asking about and when they would like to be seen.
Conversation history
Every message with a patient sits in one clear thread, so your team always has the full context.
Lead & performance dashboard
See recovered enquiries, their status and an estimate of what each opportunity is worth at a glance.
Appointment workflows
Guide patients toward booking and keep every enquiry moving from first reply to confirmed appointment.
Calendar integration
Connects with Google Calendar so availability and bookings stay in sync with how your practice already works.
Fits your practice
Built to fit the practice you already run
Dentelyx is designed to slot into your existing setup — not to replace it. It complements your phone, your team and your calendar.
Your existing phone number
Dentelyx works alongside the number your patients already call. There is no new phone system to learn.
Your existing reception team
Dentelyx supports your team rather than replacing it — the enquiries it recovers land ready for them to action.
Your calendar
Connects with Google Calendar so appointment availability stays consistent with how you already book.
No new hardware
Everything runs through the Dentelyx dashboard in your browser. Nothing to install at the front desk.
Trust & data
Patient information treated as it should be
We keep this section honest: these are the measures we actually build around — not badges we haven't earned.
GDPR-conscious by design
Dentelyx is built with UK data-protection principles in mind and handles patient enquiry data with care.
Per-practice data isolation
Each practice sees only its own enquiries and conversations through its own secure dashboard login.
Access-controlled dashboard
Partner accounts are authenticated and scoped to a single practice, so data stays where it belongs.
Encrypted connections
Traffic to the Dentelyx dashboard is served over encrypted HTTPS connections.
Why practices talk to us
Early-stage, and honest about it
Dentelyx is a young product built for a specific job. We would rather show you exactly how it works than make claims we can't back up yet.
Built for UK dental practices
Dentelyx is designed specifically around how private and mixed UK dental practices handle patient enquiries.
Founder-led onboarding
You work directly with the team building Dentelyx. Setup and configuration are handled for you.
See it working first
We show you a live demonstration with realistic data so you can judge the fit before you commit.
Customer stories are on the way. As practices go live with Dentelyx, verified results and case studies will appear here.
Pricing
Simple pricing.
Built around your practice.
Every practice handles a different volume of patient enquiries. We'll show you exactly how Dentelyx would work for your team and recommend the right setup during your demo.
A short, no-obligation walkthrough with realistic data.
Every account includes
- Missed-call recovery
- Automated patient follow-up
- Patient enquiry capture
- Lead & conversation dashboard
- Appointment booking workflows
- Calendar integration
- Guided onboarding
- Ongoing support
FAQ
Questions, answered
No. Dentelyx works alongside the phone number your patients already call. There is no new phone system for your team to learn.
Dentelyx automatically sends the caller a friendly follow-up text within seconds. When they reply, it captures what they need and their preferred timing, and creates a ready-to-action enquiry in your dashboard.
Dentelyx guides patients through appointment enquiry workflows and connects with Google Calendar, so your team can move each opportunity toward a confirmed booking.
Yes. Every recovered enquiry and the full message history sits in the Dentelyx dashboard, so your team always has the context they need to follow up.
Yes. Dentelyx integrates with Google Calendar so appointment availability stays in sync with how your practice already works.
Onboarding and configuration are handled for you. We will walk you through setup during your demo and agree the right timeline for your practice.
See how many missed patients your practice could recover.
Book a short demonstration and we'll show you exactly how Dentelyx would work with your existing phone number and team.
Works with your existing number · Setup handled for you · Built for UK dental practices